WelComE Top Up – Enabling deployed personnel to top up their account card from theatre

Deployed personnel can top up the private account of their cards from theatre by dialling *0 from any Paradigm provided phone. This will connect you to the WelComE Customer Contact Centre (WCCC).

To use the top up service, you will need to provide the following information to WCCC:

• The name of account holder
• Paradigm 9 digit account card number
• Your own debit/credit card details
• The 3 digit CVV code on the security strip on the back of your credit/debit card.

Automated Top Up Service

Deployed personnel can also register for automated top-up, which will enable them to top-up out of hours on a 24/7 basis. Only deployed personnel bank account details can be used for the automated top-up. When you register for the automated top up you will receive a 20% bonus.

Contact the WCCC by dialling *0 from any Paradigm provided phone to set up your automated top up service.

Family and Friends Top Up

To find out how to top up a card for your friend or loved one please visit the Family and Friends page.