Family and Friends

Family and friends can leave voicemail messages and top-up the Paradigm account cards of entitled UK military personnel currently serving on operational duty overseas. The following is a brief description of how to use the top-up and voicemail services:

Top-up service

To top-up the Paradigm account card of your loved one, please call the WelComE Customer Contact Centre (WCCC) on: 0800 4334 993*

*Calls to 0800 numbers are free from a UK landline. Mobile and international call costs may vary. You may wish to check this with your mobile/service provider. Family and friends wishing to contact the WCCC from overseas should dial:
+44 (0) 1438 282 121 (standard call charges apply).

When topping up, Paradigm will need the following information from you:

• The name and rank of account holder

• Paradigm account card number

• Your own debit/credit card details

• The 3 digit CVV code on the security strip on the back of your credit/debit card.

Free voicemail service

You will need to:

• Dial 0800 051 0737 (freephone number when calling from a UK landline only)

• Dial 0800 180 8977 (freephone number when calling from a German landline only)

• Dial 8009 6337 (freephone number when calling from a Cypriot landline only)

• At voice prompt, enter the 9-digit Paradigm account card number of the person to whom you wish to leave a message

• Leave your message

• Hang up.

Additional voicemail information

• Messages can last up to 2 minutes

• A maximum of 10 messages can be saved per account

• Voicemails can be saved for a maximum of 60 days only

• Free message retrieval service for in-theatre contact

• Network extras may apply, please contact your telephone provider for details.

WCCC opening hours

Monday- Friday 06:00 to 22:00 (UK)