During deployment are you maximising the Wi-Fi service available to you.
Paradigm is constantly looking at ways to enhance the services available to deployed troops and their families. The Wi-Fi service available has become extremely popular, to make sure you are maximising the service available, please be reminded of the following useful tips at main operating bases:
1. Use only as a messaging service and not to browse the web or download information
2. Use the mobile version of websites, e.g. instead of www.facebook.com, go to http://m.facebook.com
3. If you experience trouble logging on to the Wi-Fi network, this may be because an Op Minimise has been enforced; check for details in theatre
4. If you have any auto updates active other than your antivirus software, ensure that they are turned off
5. Follow the steps in your user guide which is available from the Paradigm engineers on site or via the Bastion or Kandahar WelComE centres
If you are still experiencing problems with the service, please contact the WelComE Customer Contact Centre (WCCC).
Telephone: Dial *0 on any Paradigm provided telephone only, or 0800 4334 993*
Excellence in customer service is extremely important to Paradigm. Whether you are a member of the armed forces deployed on operational duty or a family member back home, your feedback is important to us; please do not hesitate to let us know your experiences of the WelComE Wi-Fi service.
You can contact us by: • Telephone - 0800 4334 993* - From any Paradigm provided phone in theatre, dial the access code for the service being used + *0 • Email: customersupport@paradigmservices.com
WCCC opening hours: (UK) Mon – Fri 06:00 – 22:00
*Calls to 0800 numbers are free from a UK landline. Mobile and international call costs may vary. You may wish to check this with your mobile/service provider.